FAQs

What’s Big Drop all about?


We’re on a mission to make non-alcoholic craft beers that taste incredible. Beers that are big on flavour and personality, but never more than 0.4% ABV. From our base in the UK, we partner with innovative brewers around the world to take alcohol-free enjoyment to new heights. We create big-tasting beers that make you say ‘yes!’

How does Big Drop achieve 0.4% ABV?


Unlike some brewers, we do not use a process to de-alcoholise our beers. We skillfully and carefully formulate our beers from the yeast we use and the fermentable sugars used so that the reaction is limited, thus naturally ensuring we do not exceed 0.4% ABV in our brews.  

 

Where is Big Drop brewed?


We use contract brewing to ensure that our beers are made as close to our consumers as possible for quick delivery, quality control, and to help with our ecological footprint. We currently brew in the UK, Australia, the USA, and Canada. We are always looking to expand our markets. 

 

Why do you use lactose in some of your beers?


We strive to generate the most true-to-style, highest-quality, products we can. To achieve this, we feel this is best done by brewing our beer naturally. Brewing non-alcoholic beer naturally requires a stable fermentable sugar. Lactose is one of these sugars due to the lack of hydrolysing, meaning the reaction with yeast is limited and thus ensuring we don’t exceed 0.4%. We use lactose powder not only for the stability that it brings to the finished product, but also to the added natural sweetness and mouthfeel, which is often missing from ‘watery’ non-alcoholic versions of classic beer styles. 

 

Are any of your beers vegan?


We are always trying to innovate processes and develop new products in order to make our range as accessible and inclusive as possible, whether this be gluten free or vegan friendly. However, at present all of our beers include lactose powder. We are working on expanding our global offerings and that includes vegan beers in the future. 

Do your beers have reduced gluten?


We do have a selection of reduced gluten beers available, these are marked as ‘Reduced Gluten’ and also contain the gluten PPM below the ingredients list on each product page. At present, all of our beers contain a gluten value of less than 20PPM, the legal volume considered safe in products under UK & EU legislation for those whom suffer with gluten intolerances or allergies. In Canada, we’re unable to label our beers as gluten free due to labelling legislation. 

Our beers are derived from gluten-containing products including – wheat, barley, and oats. However, our beers are specifically prepared and processed to reduce the gluten content so that the final gluten content on our products are below 20 PPM.

Our grain and malt bills are considerably smaller than those of normal beers which in turn decreases the gluten content in our final product. Alongside this, we use specially treated wheat and barley, coupled with a strenuous filtration method to remove gluten particulates prior to packaging; therefore, allowing them to be enjoyed by those on a reduced gluten diet or those who suffer from gluten intolerance.

As with any allergies, we do advise caution.

When should I expect my order?


Orders can be expected between 5 and 20 business days. We cannot guarantee delivery times at present. Deliveries take place between Monday to Friday, as standard. Delivery hours will normally be any time between 8 am to 5 pm. During busy periods such as Christmas, drivers may deliver outside of these hours. Our shipping is broken down into zones, and each zone is shown at checkout. The average lead-times per zone are shown below, and where possible we aim to deliver quicker:


Zone 1: 3 - 7 Working Days

Zone 2 5 – 9 Working Days 

Zone 3 5 – 12 Working Days


Do you offer free delivery?


We do not currently offer free delivery at this time; however, we work hard with our couriers on a regular basis in order to improve rates so we might be able to offer this in the future. 

My delivery was incomplete, what do I do?


The vast majority of our deliveries take place without issue, so we would like to apologise if only part of your order may have been delivered, resulting in a partial delivery. This usually occurs for one of the following reasons: Breakage / Damaged sustained to one of the consignments, Loading error at the national hub or delivery deport.
If you ever experience any issues with your order or delivery, please email us at customersupport@bigdropbrew.com and we will contact the courier to establish which of the above reasons it relates to, and ensure this is resolved as soon as possible for you. 
 

My order was damaged, what do I do?


We endeavour to ensure that your goods are packaged as securely as possible to eradicate the likelihood of damage on dispatch; however, accidents can happen and on rare occasions our packages can suffer damage in transit due to their fragility. If you ever experience any issues with your order or delivery, please email us at customersupport@bigdropbrew.com and we will respond to help resolve the issue.